Ladybug Wireless is a small business and we tried a 24/7 third party call center, but we felt like you weren't getting the quality of care we are known for. So, until we come up with a better plan, we're going old school and bringing it back in house. We hope the quality of care will make up for any inconvenience!
Phone Hours are Monday to Friday 9am to 6pm CST.
Chat is available 9-9pm Monday through Friday and 10-6pm on Saturday for sales.
Tech Support is best done via Chat, especially after hours. We keep an eye on it and usually will answer pretty quick.
If you have sales questions, non urgent issues, billing or fulfillment questions after hours, we'll answer them the next business day.
Our Mission Statement!
We're on a mission to humanize technology and bridge the digital divide, so whether your a cowboy or a city slicker, we can hook you up!
Why choose Ladybug Wireless?
Ladybug Wireless is not a spin off or owned by a larger company, but independently owned and operated right here in rural Texas!
English Customer Service!
Language barriers are charming when you travel, not when you're ready to toss your device through a window!
Ladybug Tested & Approved!
We don't sell anything we haven't tested and wouldn't use in our own homes!
Honest Sales Tactics!
We don't play the "unlimited" game. We're upfront about the terms of service and what you can do on our services!
The Ladybug Story
A few years ago, I moved to rural Texas to take care of elderly parents. I had lived my whole life in big cities, so it was a huge shock to me that I could not get decent internet. After dealing with bad customer service, bad connections, drops and outages, I started searching for a better way, but there really was nothing else available. So, I started Ladybug Wireless to provide reliable high speed internet to rural customers.