PRIVACY AND SECURITY

Protecting your privacy and your information is very important to Ladybug Wireless. Our privacy and security policies are as follows. If you still have questions, please call us at (833) 4-LADYBUG or email us at privacy@ladybugwirless.net.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

Nothing beyond managing your account!  We are the sole owners of the information collected on this site. Only we have access to the information that you voluntarily provide via email, our e commerce stie, social media sites, or other direct contact from you. We will not ever sell or share this information to anyone outside our organization or direct partners providing services on behalf of Ladybug Wireless. We will use your information solely to provide services to you, respond appropriately to your reason for contacting us, and will only share with one of our service partners to fulfill a request made by you for services, I.E. process credit card payments, ship orders, activate/deactivate services.

 

We will contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy, and to deliver your billing statement.

 

Please note: When contacting us via email, or the 'Contact Us' smart-form, DO NOT include Account Numbers, Credit Card Numbers, Social Security Numbers or any other identification number, aside from contact phone numbers and/or cell phone numbers.  Ladybug Wireless will NEVER email or call you and ask for this information.  If you ever receive an email like this please do not answer it and forward it to info@ladybugwireless.net so we can report it.  When calling us, you will be asked for some information to confirm the account belongs to you.

DO I HAVE TO GET SPAMMED WITH ADS FROM LADYBUG WIRELESS?

No. First off, we'll never spam our customers, but Customers may opt out of any future contacts from us at any time with the exception of your digital billing statement. By logging into your account at ladybugwireless.net, you can do the following:

  • See what information we have about you.

  • Change/correct your information.

  • Pay your bill

  • Opt out of promotional emails/texts. (digital billing statement is not promotional)

If you have concerns about the use of your information you can email us at privacy@ladybugwireless.net or call us at 833-4-LADYBUG.

IS MY INFORMATION SECURE?

We take the security of your information seriously and we take every precaution to protect it on and off line.

Online, we use the biggest gateway service in the world, so whenever we collect sensitive information (such as credit card data, address, etc), that information is encrypted and transmitted to us in a secure way. You can tell this by the closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page where you provide sensitive information. 

Offline your information is equally important.  Only Ladybug Wireless employees or employees of our select partners who need the information to perform a specific job on our behalf (for example, billing or Customer Support) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

WHAT ARE COOKIES AND WHY DO YOU USE THEM?

Cookies help web pages load faster, track your orders, and enhance your over all experience while using our website.  For cookies to work, you must have cookies turned “on” in the preferences section of your browser. We promise that cookies are used only for the purpose described here and any information collected is never shared or sold to anyone outside our company.