Questions about our Internet Service

How does the internet service work? 

Like ladybugs, cellular signal is just about everywhere.   Our modem connects to the cellular signal and that connects you to the internet.  This is not satelite, cable, a fixed wireless or dsl.   This will not affect your current cell phone plan nor do you have to have a cell phone with us to use it.  (But you can now get cell phone service with us too!)

What kind of speeds can I expect? 

The average speeds are 20-35mbps down, 8-13mpbs up and an average ping of 35-55ms.   Some people will experience much higher than that, some less.  Since it's all based on proximity and strength of the signal you can receive at your home, we cannot guarantee speeds.  

What do you mean no hard data limits? 

We do not have any hard data limits where you automatically slow down when you use all the data.   However, please note: this is mobile data and as such, it is not designed to replace a TV/Entertainment service.   Streaming must be done in SD, and you are responsible for setting your devices to the proper settings.  If you stream more than a few hours a day, you may need to get a TV service or a second line.  The carriers reserve the right to refuse service to those who abuse the service.  Please  help us continue to offer this great service by being considerate of your usage.   If you need a business account, please call us at 833-4-LADYBUG.

So what is considered abuse?

Anyone who consistently uses more than the average, uses it for illegal purposes, torrent sharing/downloading, hosting servers, unattended process, uses it to heckle/abuse/harass other people and more.  Pretty much if you have to ask if you should be doing that, chances are you should not!   

Is it secure? 

It is just as secure as dsl, cable, satelite or any other ISP.   The modem has standard WPA2 encryption to keep your connection safe.  We highly recommend you use a 10 digit or longer password comprised of letters, digits and symbols to keep your connection safe.

How long does it take to get the service? 

We keep the LTE modem in stock and orders go out with in 24 hours of payment clearing.  We ship USPS and you should have your items within a few days.   Usually our customers are online within a few minutes of opening the box.  Special order items takes 7-10 business days to arrive.

How hard is it to install? 

Easy peasy.  Really.  We put the sim card in the modem and provision it before we ship it to you.  You just have to call us to activate the service and then take it out of the box and plug it in.  Average setup time is under 20 minutes!   We're with you step by step and always here to help or answer questions! 

Why do I have to buy the modem upfront? 

Well, two reasons really. The upside of prepaid is no contracts, the down side is you have to own your own equipment.

And you need to use our modem because it is a professional grade modem that connects to our network management system so we can offer our top notch customer service.

Will this work in an RV? 

Absolutely!  We have lots of full time RVers who love their Ladybug.  As long as there's LTE signal, you'll have service, no matter where you go in the USA!

How do I manage my account and pay my bill? 

It's easy! Ladybug Wireless is proud to be a digital company and almost 100% green! We don't print and mail bills, nor do we accept bills in the mail.

When you sign up for our service, you'll be set up on auto draft, but don't panic! You'll get reminders 5 days before we draft your account and you'll have 24/7 access to manage your account via the website.

What if this doesn't work for me? 

Well, it won't be for lack of trying, but that's why we have the 7 day trial period.   If we can't get it working for you, we have a full refund policy.  CLICK HERE TO SEE REFUND POLICY.

Questions about our Cellular Service

Can I keep my number? 

Yes, you can transfer your current phone number to Ladybug Wireless, but it must be done during activation.  You’ll need some information from your old carrier first, though, so make sure you  have the following information handy.

  • Your current account number.

  • The account password, pass code or PIN code number.

  • The billing address associated with the account.

 

Please note: Once a plan is activated we can’t transfer your number to your Ladybug Wireless account.  It must be done at activation.

Also, your phone number may take up to 48 hours to complete and landlines can take up to 5-6 business days. If you have any questions regarding your transfer, email techsupport@ladybugwireless.net. Once the number has been successfully transferred, we will we send you a confirmation email. 

Ladybug Wireless does not charge a fee for transferring your number, but the old carrier may impose a fee.

 

Can I keep my phone? 

These days you can use just about any phone on any network, but you might be missing out on features and speed, so it's best to check your device compatibility. 

To get the most out of your Ladybug Pink service you need an unlocked GSM phone that uses the following frequencies:

Band 2 (1900 MHz),

Band 4 (1700/2100 MHz),

Band 5 (850 MHz),

Band 12 (700 MHz),

Band 66 (Extension of band 4 on 1700/2100 MHz), Band 71 (600 MHz)

To get 5g service, you must have a 5g capable phone.

Samples of GSM carriers are T Mobile, Simple Mobile, Ultra Mobile, Metro PCS, AT&T and Cricket.

If you're no sure, send us the IMEI and we'll check it for you or visit willmyphonework.net.  Enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose T-mobile, or Metro PCS or Ultra Mobile.   This won't tell you if the device is unlocked or guarantee that the phone will work with our service, but it's a good indicator.

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How do I manage my account and pay my bill? 

It's easy! Ladybug Wireless is proud to be a digital company and almost 100% green! We don't print and mail bills, nor do we accept bills in the mail.

When you sign up for our service, you'll be set up on auto draft, but don't panic! You'll get reminders 5 days before we draft your account and you'll have 24/7 access to manage your account via the website.

What if this doesn't work for me? 

Well, it won't be for lack of trying, but that's why we have the 7 day trial period.   If we can't get it working for you, we have a full refund policy.  CLICK HERE TO SEE REFUND POLICY.

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