Questions about our Internet Service

How does the internet service work? 

Like ladybugs, cellular signal is just about everywhere.   Our modem connects to the cellular signal and that connects you to the internet.  This is not satelite, cable, a fixed wireless or dsl.   This will not affect your current cell phone plan nor do you have to have a cell phone with us to use it.  (But you can now get cell phone service with us too!)

What kind of speeds can I expect? 

The average speeds are 20-35mbps down, 8-13mpbs up and an average ping of 35-55ms.   Some people will experience much higher than that, some less.  Since it's all based on proximity and strength of the signal you can receive at your home, we cannot guarantee speeds.  

What do you mean no hard data limits? 

We do not have any hard data limits where you automatically slow down when you use all the data.   However, please note: this is mobile data and is for standard internet use.  It is not designed to replace a TV/Entertainment service.   Streaming should be done in SD, and you are responsible for setting your devices to the proper settings.  If you stream more than a 3-4 hours a day or on multiple devices, you will need a second line or to order an entertainment service.  

 

It works great for playing games, however downloading games may be an issue if they are over 30 gigs.  The carriers reserve the right to refuse service to those who abuse the service.  Please help us continue to offer this great service by being considerate of your usage.   If you need a second line to allow for more data, we can arrange that!

So what is considered abuse?

Anyone who consistently uses more than the average, (average is 250 gigs per month)uses more than 50 gigs in one day, uses it for illegal purposes, torrent sharing/downloading, downloads over 30 gigs, hosting servers, unattended process, uses it to heckle/abuse/harass other people, illegal software hacks, and more.  Pretty much if you have to ask if you can do it, then chances are you should not!   

What happens if I use too much? 

We try to keep an eye on usage and we'll send you a message telling you that you're getting into abusive territory.  We're happy to work with you to check  your settings and correct them.   We'll only do this once.  We're not  your mother and you are responsible for managing your usage.  If you continue to abuse, you will most likely get shut off by the carrier and we will not reinstate.  We can't afford to lose our entire business for those that don't respect the carrier's rules.  Too many people depend on Ladybug for internet and it would not be fair to those who do abide by the fair usage policy.  Truly, abuse usually comes from improper settings and we're happy to help you with that!

Is it secure? 

It is just as secure as dsl, cable, satelite or any other ISP.   The modem has standard WPA2 encryption to keep your connection safe.  We highly recommend you use a 10 digit or longer password comprised of letters, digits and symbols to keep your connection safe.

How long does it take to get the service? 

We keep the LTE modem in stock and orders go out with in 24 hours of payment clearing.  We ship USPS and you should have your items within a few days.   Usually our customers are online within a few minutes of opening the box.  Special order items takes 7-10 business days to arrive.

How hard is it to install? 

Easy peasy.  Really.  We put the sim card in the modem and provision it before we ship it to you.  You just have to call us to activate the service and then take it out of the box and plug it in.  Average setup time is under 20 minutes!   We're with you step by step and always here to help or answer questions! 

Why do I have to buy the modem upfront? 

Well, two reasons really. The upside of prepaid is no contracts, no commitment, no credit checks, the down side is you have to own your own equipment. 

I have a 4g LTE device, can I use it?

Yes.  However, we cannot integrate third party devices to our system, so you'll have to set up and manage the modem yourself. We do not offer any guarantees or refunds on this service because there are too many variables.  We'll try to help, but we don't know every device, not all devices are carrier approved, we don't know if they are programmed correctly, unlocked, blacklisted imei, etc. 

Will this work in an RV? 

Absolutely!  We have lots of full time RVers who love their Ladybug.  As long as there's LTE signal, you'll have service, no matter where you go in the USA!

How do I manage my account and pay my bill? 

It's easy! Ladybug Wireless is proud to be a digital company and almost 100% green! We don't print and mail bills, nor do we accept bills in the mail.  When you sign up for our service, you'll be set up on auto draft, but don't panic! You'll get reminders 5 days before we draft your account and you'll have 24/7 access to manage your account via the website.

What if this doesn't work for me? 

Well, it won't be for lack of trying, but that's why we have the 7 day trial period.   If we can't get it working for you, we have a full refund policy.  CLICK HERE TO SEE REFUND POLICY.

Questions about our Cellular Service

Can I keep my number? 

Yes, you can transfer your current phone number to Ladybug Wireless, but it must be done during activation.  You’ll need some information from your old carrier first, though, so make sure you  have the following information handy.

  • Your current account number.

  • The account password, pass code or PIN code number.

  • The billing address associated with the account.

 

Please note: Once a plan is activated we can’t transfer your number to your Ladybug Wireless account.  It must be done at activation.

Also, your phone number may take up to 48 hours to complete and landlines can take up to 5-6 business days. If you have any questions regarding your transfer, email techsupport@ladybugwireless.net. Once the number has been successfully transferred, we will we send you a confirmation email. 

Ladybug Wireless does not charge a fee for transferring your number, but the old carrier may impose a fee.

 

Can I keep my phone? 

These days you can use just about any phone on any network, but you might be missing out on features and speed, so it's best to check your device compatibility. 

To get the most out of your Ladybug Pink service you need an unlocked GSM phone that uses the following frequencies:

Band 2 (1900 MHz),

Band 4 (1700/2100 MHz),

Band 5 (850 MHz),

Band 12 (700 MHz),

Band 66 (Extension of band 4 on 1700/2100 MHz), Band 71 (600 MHz)

To get 5g service, you must have a 5g capable phone.

Samples of GSM carriers are T Mobile, Simple Mobile, Ultra Mobile, Metro PCS, AT&T and Cricket.

If you're no sure, send us the IMEI and we'll check it for you or visit willmyphonework.net.  Enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose T-mobile, or Metro PCS or Ultra Mobile.   This won't tell you if the device is unlocked or guarantee that the phone will work with our service, but it's a good indicator.

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How much data can I use? 

Data on our cellular plans is unlimited, however your data allotment will determine your speeds.  For example, our Unlimited plan is truly unlimited high speed data on the device only.  If you have the 2 gig plan, then once you hit 2 gigs, it will slow to 600kbs or less until the next billing cycle.  For those using over 50 gigs, you may notice a slow down during congestion as the carrier has the right to prioritize patrons who have not used up their allotment over those that have.  They do this so everyone has a chance to use the data they pay for. 

Can I use my phone as a hotspot? 

If your plan allows it, then yes.  Once you use the tethering or hot spot data allotment, you will notice a slow down to 600kbs or less until the next cycle.

How do I manage my account and pay my bill? 

It's easy! Ladybug Wireless is proud to be a digital company and almost 100% green! We don't print and mail bills, nor do we accept bills in the mail.

When you sign up for our service, you'll be set up on auto draft, but don't panic! You'll get reminders 5 days before we draft your account and you'll have 24/7 access to manage your account via the website.

What if this doesn't work for me? 

Well, it won't be for lack of trying, but that's why we have the 7 day trial period.   If we can't get it working for you, we have a full refund policy.  CLICK HERE TO SEE REFUND POLICY.