PLEASE NOTE:  These are our general policies. Any exceptions to these policies will be noted on the individual item listing.  Please read the listing carefully before making a purchase.

Orders and Shipping Processes

Order Fulfillment Process

​Orders are processed after the transaction clears/settles in the payment gateway.  This happens at 3:30pm each afternoon.  Once a purchase settles, we push it to fulfillment, mark it fulfilled.  

 

Internet Start up Package: Fulfillment for the Internet Service can takes up to 3 business days right now due to high demand and limited staff because of Covid.    We are working very hard, but remember we have to program the devices & test them before we can ship them.

Accessories & Special Order Items:  Once the transaction settles, we push it to fulfillment.  They are shipped directly from distribution center and the Free shipping is either FedEx, UPS or USPS ground.  Please Allow up to 10 business days for accessories and cables to arrive.

PLEASE NOTE: Fulfillment is closed on Sunday, so orders that come in after 3pm on Friday are processed the following Monday.

Shipping Policy

Internet Service Start up Package:  Free shipping for this service is UPS 2 day mail or USPS Priority Mail.

Sim card kits:  Free shipping is via regular mail with no tracking number.  Please allow up to 7 business days as Covid has had a major impact on our USPS.

Accessories & Special Orders:  Free shipping is either FedEx, UPS or USPS ground.  Please Allow up to 10 business days for accessories and cables to arrive.

 

We can do expedited shipping for an additional $20.00 if you need it faster. 

Refunds

Internet Service

Our refund policy is simple.  Your 7 day refund period starts when you receive the device, so don't dilly dally setting it up!  If we can't make the service work within 7 days, we'll email you shipping label so you can send it back.  

All we ask is that the device be in it's original packaging and in like new condition.   Once we receive the device back in like new condition, we will issue the refund.  It's as simple as that!

PLEASE NOTE:

If a customer makes unauthorized changes to the device, this voids the refund policy.  Any refund issued by Ladybug Wireless is a courtesy and at their discretion.

If there is more than 10 gigs of data used in one day or 50 gigs in the 7 days, then the service is obviously working well, but we'll still take back the modem.. 

If an item is returned in less than new condition, we'll either send the item back to you (at your cost) or come to an agreement on a refund amount. 

Bring Your Own Device Internet

There is no refund policy on the Bring Your own Device Internet Service.  There are too many variables we cannot control such as bad devices, bad IMEI, bad programming, banned devices, wrong kind of devices and the list goes on!

PLEASE NOTE: We are no longer offering BYOD.  Too many bad/black listed devices.  Sorry!

Cellular Service

There is no refund for byod cellular.  Please make sure your device is unlocked, not black listed and that you are in coverage area.

Accessories and Electronics

14 day return policy on all one time purchase items (in other words, everything on our site that isn't a service).  Your return period starts when shipment is marked delivered, so don't dilly dally setting it up!  If you wish to return it, simply package it back up and send it back. 

All we ask is that the device be in it's original packaging and not damaged.   Once we receive the device back in like new condition, we will issue the refund.  It's as simple as that!   

PLEASE NOTE:

If a customer makes unauthorized changes to the device, this voids the refund policy.  Any refund issued by Ladybug Wireless is a courtesy and at their discretion.  

If an item is returned in less than new condition, we'll either send the item back to you (at your cost) or come to an agreement on a refund amount. 

PLEASE NOTE:  These are our general policies. Any exceptions to these policies will be noted on the individual item listing.  Please read the listing carefully before making a purchase.

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