Refunds

Internet Service

Our refund policy is simple.  Your 7 day trial period starts when you receive the device, so don't dilly dally setting it up!  If we can't make the service work within 7 days, we'll email you shipping label so you can send it back.  

All we ask is that the device be in it's original packaging and in like new condition.   Once we receive the device back in like new condition, we will issue the refund.  It's as simple as that!

PLEASE NOTE:

If a customer makes unauthorized changes to the device, this voids the refund policy.  Any refund issued by Ladybug Wireless is a courtesy and at their discretion.

If there is more than 10 gigs of data used per day in the 7 days, then the service is obviously working well and Ladybug Wireless is not obligated to refund the service portion. 

Cellular Service

Our refund policy is simple.  If the service truly does not work, we'll refund the service cost within 7 days.  

Accessories and Electronics

14 day return policy on all one time purchase items (in other words, everything on our site that isn't a service).  Your return period starts when shipment is marked delivered, so don't dilly dally setting it up!  If you wish to return it, simply package it back up and send it back. 

All we ask is that the device be in it's original packaging and not damaged.   Once we receive the device back in like new condition, we will issue the refund.  It's as simple as that!   

PLEASE NOTE:

If a customer makes unauthorized changes to the device, this voids the refund policy.  Any refund issued by Ladybug Wireless is a courtesy and at their discretion.  

If an item is returned in less than new condition, we'll either send the item back to you (at your cost) or come to an agreement on a refund amount. 

PLEASE NOTE:  These are our general policies. Any exceptions to these policies will be noted on the individual item listing.  Please read the listing carefully before making a purchase.

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